FAQ

There was a recent labelling oversight in our factory, resulting in some hats being mislabelled as "cotton." We apologize for this mistake. We assure you that all hats are made from 100% polyester, as stated on our website. We are taking steps to ensure all future labels are accurate.

We offer shipping to the UK and US only. Our standard shipping time is 5 to 21 business days, depending on your location. In rare cases, delivery might take longer. You’ll receive email updates with tracking information once your order is on its way.

We do not accept returns or exchanges unless the item is defective or significantly damaged. Please refer to our Refunds and Returns Policy for more details.

You will receive an email with a tracking number and link once your order has shipped. Be sure to check your email for updates on your order status.

Once an order is placed, it is processed quickly to ensure prompt delivery, so changes or cancellations are not always possible. Contact our customer service team as soon as possible if you need to make adjustments, and we’ll do our best to help.

We do our best to ensure timely delivery, but occasionally delays can happen. We do not offer refunds for delayed shipments. If you entered the wrong address, please contact us immediately to correct it. While we do our best to accommodate changes, we cannot guarantee them once the order has been processed.

You can reach our customer service team via our contact page. We aim to respond to all inquiries within 24-48 hours.

For defects not covered, please reach out to our customer support at hats4you.helpdesk@gmail.com for further assistance and advice.

Minor deformations from shipping aren’t eligible for refunds. However, we encourage you to use the Guide to fix these issues. For significant damage, contact our support team for possible solutions.

To View The Guide Please Click Here: How To Fix Deformations On Your Hat